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Sometimes it probably feels like your IT company wants your network to fail. This is the result of the poor service model and processes your IT company has. Unfortunately, your business technology failures have become a profit center for your IT company. Ask yourself this question “If your network were to operate without incident could your IT vendor stay in business?”
As a business leader it is difficult to budget for the what-ifs of technology. Every year, you struggle with the question all technology dependent businesses face. How much should I set aside for IT expenditures this year? Your only guarantees are that your network will need service and someone who costs on average $100/hr is going to make the symptom go away.
Another question you can’t answer is how many IT problems are the direct result of poor service from your IT company. Are they really configuring things correctly? Are they truly knowledgeable, or am I paying for their education? The fact is, technology is finicky and needs constant attention, but paying outrageous hourly rates to perform necessary maintenance tasks is hardly the answer. Setting aside money for technology expenditures becomes much easier when your IT company is more predictable.
When we begin servicing your network our mission is to help you forget how unreliable technology can be. It starts by helping you create a predictable IT budget. We do this by offering a flat monthly price to manage your network. Then we start performing scheduled, routine maintenance and network uptime monitoring to study logs for symptoms that could represent business crippling problems. When these symptoms appear we can respond appropriately to prevent these issues. In addition, when critical systems need security patches or updates we get them installed.
Over the course of time, the health of your network improves performance and positively impacts uptime. To increase IT visibility for your organization, we take the responsibility for life cycle planning and infrastructure planning, coupled with comprehensive executive reports for you to make informed business decisions. Now you can plan for the future needs of your business with a true IT partner. Our biggest difference is that we’re a partner that works for you and not your wallet.
In the end, we’re a partner that will notify you when problems happen, because we’ll know about it before you do. As a customer, you support our business and we reciprocate by supporting you with the highest level of service and knowledge in our field.
When your network fails, it’s our problem. You don’t pay labor costs for fixes. It’s our guarantee. We believe that if we do what’s right to maintain your network this shouldn’t happen. If it does, you shouldn’t be responsible. As part of our commitment to you, we’ll guarantee response times and true, best practices resolution to your problem. Now that it’s our time we’re wasting and not your money you can be assured we’re coming in to get things right.
As a decision maker for your critical technology infrastructure you haven’t had choices on how your IT equipment was handled. Your primary option is to chaotically pay for services using an unstable break/fix business model. Most businesses are unaware that some of the breaks are preventable. Even more unsettling is that many of them were caused by the “fixes” themselves. How were you to know?
As a person you have choices. You can make an unplanned $800 trip to see your doctor because your health isn’t being properly maintained. Your other choice is to pay a predictable $50 per month and maintain your health at the gym.
Finally as a business, you can choose how to manage your technology. You can receive an $800 unplanned visit from your IT vendor because your networks health isn’t being properly maintained. Another idea is to put your network on a workout plan and let AccountablIT maintain it for you.
In business, not many things are predictable, but now your technology performance and budget can be.
“We promise to deliver Prompt, Prepared & Polite People to Proactively Plan, and Protect your PC’s
Presents itself as a service first organization. Your business can rely on our commitment to provide knowledgeable, friendly and dedicated people to your organization.
Responds effectively to support your business. Our first objective is to keep your infrastructure operational followed by comprehensive definitions to problems and solutions.
Engineers best practice methodologies. Clients needs are diverse and our methods of supporting them must accommodate diversity.
Depends on customers. Without customers our knowledge capital has no value. This makes our customer the only reason to exist.
Innovates custom solutions for complex problems. Business solutions are not one size fits all, so when customers unique demands require creative solutions we'll lead the way.
Commits to the success of your business. We understand the value of your information and will manage it with necessary protection and availability.
Trusts its staff to make sound decisions to support an infrastructure. Our team based support philosophy depends on the trust in each team member.
Accomodates your business requirements. Our purpose is to support your business with our knowledge and expertise in managing technology infrastrucutures.
Believes in helping businesses achieve the most out of technology by maximizing performance and guaranteeing availability.
Leverages relationships with strategic vendors that support businesses the same way we support businesses.
Empowers its staff to support our clients. This means we educate, support and train our employees to be better prepared to support a clients business objectives.
AccountablIT wants to be recognized as the number one source for IT Infrastructure Support Services for small and medium businesses. We believe it is our mission to make our customers forget how unreliable technology can be. In order to accomplish this we will utilize the AccountablIT Five P's of best practice IT Services.
Lastly, We will promote a learning environment to ensure our employees are better equipped to handle the varying technical needs of our customers.
Copyright © 2007-2008 Accountablit, LLC. All Rights Reserved.