Supporting diverse client strategies require dynamic services that businesses can better utilize their existing technology infrastructure and make technology decisions. The Lumenavision engine is a service model designed to interact with client employees, management, executive staff and vendors to more efficiently support the business goals through technology visibility. This enables Businertia to efficiently document requests, prioritize them according to business impact and execute services related to technology use while involving just enough resource from both organizations to complete satisfactory work.
The engine will output service into a combination of 4 specific results:
Service Expectations: Clients receive consistent and well communicated expectations through well documented tasks that are managed by Businertia. These tasks are delegated to the best resources for completion including, 3rd party vendors tasks, Businertia engineers, sales staff and support staff. Customers can depend upon Businertia’s ability set achievable and well communicated expectations.
System Performance Levels: Ensuring your infrastructure supports your business requires that Businertia can measure its performance against something. System uptime is one way to measure performance and how it may be failing your business, but is not a good indicator of how it is performing to help your business grow. LumenaVision creates measurements based on enablement by measuring how effectively the infrastructure is handling the business workload being placed on it while documenting how proactive service response has been in enabling the entire staff.
Strategic Oversight: Constantly reviewing an infrastructure and through consistent and well documented dialogue provides valuable information that can be used to more strategically handle technology decisions for your business. Knowing what areas of your infrastructure are being underutilized while having visibility on where technology threats lurk are essential to helping integrate technology into the business strategy.
Executive Insight: Providing key executive information to the right people to properly allocate attention, budget and resource to otherwise unknown business threats related to technology is essential to becoming more proactive and strategic with technology.
Building processes that accommodate some or all of these endpoints is critical to helping businesses feel like they have an IT team supporting their goals. Our customers expect that the Lumenavision engine surfaces information, service and technical knowledge at the right time. This requires constant evaluation of priorities and efficient methods for preparing and providing information.
The LumenaVision Engine has 6 cylinders that work in conjunction with each other to better service businesses.
These cylinders are designed to power the IT engine so the it improves these six areas.
Problem Definition:
Poorly defined problems result in complex solutions that often spawn their own problems. Lumenavision uses a consistent repeatable approach to ensure that the problem is completely understood as it relates to supporting your business. Well communicated and documented processes help define the true issue as it relates to the business. For more information about our advanced problem definition model, please contact an AccountablIT representative.
Shared Responsibility:
Lumenavision takes ownership to coordinate efforts from all of the necessary parties to ensure the most efficient and knowledgeable service is being dedicated to your business. AccountablIT provides the necessary infrastructure information to support 3rd parties in identifying what services are needed to properly support your business while AccountablIT maintains the existing environment to help minimize the technology poor practice gotcha’s. All of the parties are informed of essential deadlines and aware of expectations to ensure that everything is well communicated so your business can plan accordingly.
Product Knowledge:
Knowledge management within Lumenavision is designed to minimize the impact that Businertia’s staff turn over may have to your business. Our knowledge management practices help ensure more consistent levels of service quality in an effort to minimize knowledge capital variance. This means that as we acquire knowledge, we are constantly trying to commoditize it within our organization in an effort to ensure that you can rely on us to deliver even if a member of your service team has moved on from AccountablIT.
Documented Infrastructure:
The most frustrating part of working with technology companies is often the ramp up time needed to understand the environment an engineer will be managing. Often times organizations see the same engineer as a sign of consistency, however, it also creates a threat to clients technology infrastructure. By documenting how we have changed your environment, what policies we are currently using and the logistics of the infrastructure, Lumenavision minimizes threats to your business.
Knowledge Application:
Managing knowledge and using it are separate components for Lumenavision to ensure that your business understands what to expect from Businertia services. By creating ways to measure how our knowledge is being applied to your business, we intend to help you better measure how we are supporting your business objectives. Sharing what we know with your staff and the people that support your business will expedite service response when needed.
Resource Coordination:
Lumenavision coordinates all of the resources needed to support your business. Whether it’s technology maintenance, vendor selection, or technology strategy, AccountablIT will coordinate all of the resources for your business necessary the help you get answers or resolve problems. AccountablIT uses resource coordination model that ensures services are consistent, repeatable & well documented.
