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Milwaukee, WI – March 12th, 2007 – AccountablIT (pronounced Accountable IT) today, announced that it has entered into a formal partnership with LPI Level Platforms Inc., a world leader in managed services software for small and mid-sized businesses. This partnership allows AccountablIT to offer small businesses in Southeastern Wisconsin an alternative to break/fix service for their technology infrastructure with unparalleled levels of responsiveness and IT performance at low predictable costs.
Level Platforms has developed the IT industry’s most comprehensive set of tools to provide updated and pre-analyzed information on customer networks. By monitoring a customer’s environment for symptoms of potential issues, Level Platforms assists in the diagnosis and prevention of potentially crippling IT problems in the future. “Level Platforms is right for our business,” said Jason Seymour, co-founder of AccountablIT. “Our customer focused services model requires us to recognize problems before our clients do. Our engineers can acquire, sort and interpret data about a client’s network allowing them to determine resource utilization to prevent unplanned downtime. Our service model combined with the Managed Workplace provides small businesses the check engine light for their network.”
“We are very proud to be partnered with AccountablIT. They have shown real leadership in adopting the latest technologies to transform their service capabilities and establish themselves as the IT leader in Southeastern Wisconsin,” said Peter Sandiford, CEO of Level Platforms.
Small business technology issues have long been a profit center for Break/Fix IT companies. The increased dependence on data networks by small businesses combined with the increased complexity of the networks themselves is a trend that isn’t going away. This increases the potential for breaks that cause unpredictable downtime for small businesses with unmaintained networks, the results of which are thousands of dollars in lost productivity and repair. The continuing trend toward dependence and complexity has lead to spiraling IT costs for companies with limited or no IT staff. Break/Fix contracts cannot sufficiently address the future needs of small businesses whose strategy depends on technology. “Five years ago, it would have been too expensive to create this type of service model for small businesses. With productivity tools for IT professionals such as the Managed Workplace, this model can effectively service small businesses for years to come,” said Seymour.
Without Level Platforms and their Managed Workplace, the costs associated with this service model would be out of line with small businesses budgets. With Managed Workplace, one AccountablIT certified technology specialist can analyze the network symptoms of multiple customers and dispatch the resources to resolve issues, often before the client realizes a problem even exists. With an IT professional now having the ability to be in more than one place at a time, AccountablIT can truly align its business model with the needs and strategies of its small business clients offering new levels of customer responsiveness and service.
AccountablIT provides predictable technology services to companies by offering the most comprehensive assurance program to small businesses. By guaranteeing the performance and operation of voice and data networks, AccountablIT monitors, patches, troubleshoots and repairs contracted components for a fixed monthly fee. Using advanced IT service techniques AccountablIT maximizes the performance and security of a network while minimizing unplanned downtime for a business. AccountablIT offers business executives more insight on how to invest in technology with executive service and performance reports. With predictable costs, services and measurable results AccountablIT aligns itself as a true technology partner for small businesses. For more information, please visit www.accountablit.com.
Level Platforms is the leading provider of managed services software for IT solution providers servicing small and mid-sized end customers through its award winning remote monitoring and management software, Managed Workplace.
Managed Workplace provides everything a managed services provider needs to remotely monitor and manage their end customers’ IT networks through a single web based central dashboard. The dashboard presents all customer site data including integrated performance and security monitoring, availability status, real-time alerting, graphical performance reporting, trouble ticketing, and asset inventory (hardware, software, network devices, and patches), monitoring of both local and hosted web sites as well as integrated patch management, remote control and scripting for service automation of routine tasks.
In addition to summarizing critical status information, the dashboard, provides immediate “drill-down” access to detailed information about any device or event.
Managed Workplace allows the solution provider to maintain high customer availability at a low cost while achieving long term, high margin recurring revenues and more responsive customer service. For more information, visit Level Platforms at www.levelplatforms.com.