Service Plans that stop the Domino Effect of IT Problems

AccountablIT has 3 service plans to help businesses get the right amount of technology service for their business. Each of our plans is a continuation of the plan preceding it. For instance StablIT includes ReliablIT and VisiblIT as part of its service plan.

AccountablIT prices all service plans using a non time based fixed monthly rate. None of our services are priced as a function of a billable hourly rate because we don’t have one.

All of our service plans are priced using a formula that calculates IHE (in house equivalents). This formula helps us determine how much IT service you would need as it relates to the size of your network compared to network sizes of a fully staffed IT department. As a midsourcing company we are committed to creating an experience similar to hiring your own entire IT staff and as such have modeled our pricing to do so.

VisiblIT is an expert validation system designed to enable business executives a method to identify whether their technology infrastructures are receiving the right service. Businesses that are using VisiblIT are encouraged to invest in technology using pre-existing relationships while AccountablIT uses objectively defined metrics that the service can be measured against. This way a business can audit the service it receives to develop better business focused relationships with technology partners.

AccountablIT will identify and recommend service that is necessary and help you understand why the service is needed. In some cases it represents true maintenance that needs to be performed while in others it may represent mis-configured equipment, warranty service and other services that are unexpected. Lastly a VisiblIT provides an executive an expert pair of eyes to review project plans for potential issues that could represent hidden costs that haven’t been brought to light.

With more visibility, executives can better determine how much infrastructure is right for their business and whether it is being properly supported to control costs. AccountablIT can help businesses better understand when unexpected issues arise while creating metrics to minimize them.

ReliablIT is a comprehensive maintenance service designed to help businesses begin thinking more strategically about technology. A stable technology environment is essential for businesses to begin thinking about technology as a business enabler. ReliablIT’s maintenance service stabilizes environments and leverages the Lumenavision Engine to surface key information for integrating technology into a business strategy.

Expert staff work to build comprehensive maintenance plans to update, patch and secure client networks, while enabling employees with help desk availability for day to day issues. Each maintenance service and trouble ticket is subject to AccountablIT’s consistent problem definition model providing accurate information to root cause and business impact. Accountabl IT studies this information and works with clients to establish an IT plan that ensures the longevity of the network and its ability to grow to meet the changing demands of their business.

ReliablIT is powered by the Lumenavision Engine and enables businesses to be more productive using proven technology service practices that are repeatable and deliver consistent results based on defined end points.

StablIT is a complete technology infrastructure management system designed to eliminate technology unpredictability. StablIT assists businesses in better managing costs associated to the complete life cycle of their technology infrastructure. As machines age and business requirements change a StablIT service plan helps businesses manage the volatility associated with technology advancement. By defining and executing life cycle plans, a StablIT contract enables a business to manage the rapid transition of technology throughout an organization.

Service	VisiblIT	ReliablIT	StablIT
General Monitoring	X	X	X
Network Device Availability Monitoring	X	X	X
System Health Monitoring	X	X	X
Uptime Monitoring	X	X	X
Virus Infection Monitoring	X	X	X
Spyware Infection Monitoring	X	X	X
Performance Monitoring	X	X	X
AvailablIT 7x24		X	X
AvailablIT 5x13		X	X
AvailablIT 5x8	X	X	X
Peformance Reporting	X	X	X
PreventablIT Recommendations	X	X	X
Hardware Fatigue Monitoring	X	X	X
Best Practices User Training			X
Help Desk Incident Non infrastructure related		X	X
Infrastructure Betterment Guidance		X	X
Onsite Service as applicable		X	X
Software Updates (Remote)		X	X
Software Updates (Onsite)			X
Software Upgrades (Remote)		X	X
Software Upgrades (Onsite)			X
Anti-Virus Update Verification		X	X
Anti-Spyware Update Verification		X	X
Vendor Intervention		X	X
Automatic Troubleticketing (Case)	X	X	X
User Level Trouble Tickets (Cases)		X	X
Life Cycle Management Planning			X
Life Cycle Management Implementation			X
Business Strategic Planning			X
Business Strategic Project Management
Technology Selection Assistance		X	X
ProcurablIT	X	X	X
User Account Administration		X	X
Security Policy Administration		X	X
Onsite Vendor Assistance			X
Offsite Vendor Assistance		X	X
Service Level Guarantees	X	X	X
Referral Level Adjustments	X	X	X
Scheduled Routine Maintenance		X	X
Scheduled Routine Onsite Maintenance			X
Technology Asset List			X
Network Documentation		X	X
Network Expansion Planning			X
Network Expansion Project Management			X
Network Expansion Project Execution			X
New Technology Implementation
Remote Control Troubleshooting		X	X
Network Uptime Guarantees		X	X
Security (Anti-virus, Spyware, etc.) Product Installation Software Not Included.		X	X
Project Level Agreement Eligibility		X	X